Nancy Koehn

Starting Over: Point to point

Portland Center Stage's Cynthia Fuhrman shows that when the navigating gets hard, the pragmatic go point-to-point

Like many of those who still have a job but are working from home, Cynthia Fuhrman, the managing director of Portland Center Stage, has taken to Zoom, “seeing the faces and talking to more people than ever.”

“I talk to people all day,” she said as we talked by telephone (not Zoom).

All those meetings are exhausting. Generally, she says, she suffers from really bad insomnia. But now? “I am sleeping better than ever, I am sleeping like a champ!” 

One of those early Covid-19 virtual group meetings had a big effect on how Fuhrman has managed Center Stage’s response to the pandemic. She managed to sneak into a short lecture by Nancy Koehn, a business historian at Harvard Business School, who was addressing the problem of crisis management to an audience of (mostly) art museum leaders.

Cynthia Fuhrman, Portland Center Stage’s
managing director/Photo Gary Norman

The primary takeaway for Fuhrman? That we are operating in a  point-to-point navigation situation. 

“We don’t have a playbook here,” Koehn says in the video. “We all have to ask ourselves, can I get comfortable with ambiguity and confusion and uncertainty and much less than perfect information…in order to navigate from point to point? …We’re going to make a lot of mistakes, but we’re going to quickly pivot, respond, do something different, learn—and keep heading for the next point. And help our people do that.”

Continues…